The Psychology of Scent: Aromachology is committed to delivering the highest quality products and highest level of customer service. We hope that you will be satisfied with any product you purchase from us. If for any reason you are unhappy with your purchase and would like to make a return please refer to the following policy:

The Psychology of Scent: Aromachology accepts returns of stock items within 30 days of the customer’s original receipt of the merchandise. All custom products are final sale. We will provide you with a full refund, provided the returned goods are in salable condition. Shipping charges on returned (both from The Psychology of Scent: Aromachology and to The Psychology of Scent: Aromachology) are not subject to refunds.

All promotional, discounted or “sale” items sold on our website are not refundable or exchangable.

Prior to shipping your return to us please obtain a return authorization (RA) number from us by sending an email to or fax us at (416) 946-1405. We will send you an RA form via email or fax that should be included inside your return package. This will help us expedite the return and credit process.

Returns shipped back after more than 30 days from receipt (measured from the ship date on the return package) will not be credited.

Refunds will be processed within ten business days after receipt of returned merchandise that is in salable condition.

In the unlikely event an item is damaged during initial shipping from The Psychology of Scent: Aromachology or that there is a manufacturers’ defect we will replace it free of charge. Please follow the standard return procedures and be sure to advise us of the problem.


All custom merchandise is shipped from our facility in Toronto, Canada. All RTW products ship from our warehouse in Maryland.

All orders will ship within five business days and an email notification will be sent as soon as the item is shipped.


Free Shipping Over $200

$ 0
5-10 business days

Standard Shipping

$ 9 -12
5-10 business days

Expedited Shipping

$ 24-26
2-3 business days


Free Shipping Over $200

$ 0
7-14 business days

Standard Shipping

$ 22-39
7-14 business days

Expedited Shipping

$ 74-83
7-14 business days

Orders placed by 1pm ET will be shipped within that business day. Orders placed after 1pm ET will be shipped the following day.


Prices displayed on the website are exclusive of taxes. Any applicable sales tax will be calculated during checkout and displayed on the Order Review page.


Where is it made?

All Aromachology products are made in the US and Canada. As distribution channels grow we are working to support local communities and produce there.

What if I don't like what they smell like together?

We have yet to have a customer not love what they make, but don’t worry if you are not happy, we will gladly make you a new blend. We allow for 1 re-blend, so if you do not absolutely love your finished product after you receive it, you can re-blend and we will send you your new blend.

Is Aromachology Environmentally Friendly?

Yes! All of our packaging for both our boxes and bottles are made from post consumer recycled packaging. In addition, we use organic corn-fed alcohol for our bases and our bottles are all re-fillable with screw top pumps.

What If I am Sensitive to Fragrance?

All of Aromachology’s scents are designed for people with allergies and scent sensitivities, which have created a light fragrance that has been proven effective for people with allergies and sensitivities.

What if I forget my blend?

Not to worry! We keep all of our customer’s blends on file so when you would like to re-order your custom blend all you have to do is e-mail or call us at 1-855-4AROMA5 to place your re-order.

What are the ingredients in the perfume?

Aromachology’s perfume is made using corn-fed alcohol, a blend of pure and synthetic essential oils, as well as water, making all of our products as natural and sensitivity free as possible.

Do you test on animals or use animal by-products?

Aromachology is committed to the elimination of animal testing. We are equally committed to consumer health and safety, and bringing to market products that comply with applicable regulations in every country in which our products are sold.??We do not conduct animal testing on our products or ingredients, nor ask others to test on our behalf.

What is your return policy?

Please see our Returns section for more information about our return policy..

Do you blend for men and women?

Yes! All of our custom perfume base and top note options have been created for both men and women to enjoy.

My payment isn't going through online, what do I do?

Please double check that the billing address you provided matches the billing address of the credit card you are using to make your purchase. If this does not resolve the issue and you continue to experience difficulties with your payment being accepted online, please contact our Customer Experience Centre at 1-855-4AROMA5 or e-mail to place your order.

I would like to return an item, what do I do?

Please see our Returns section for full instructions on how to make a return.

I returned an item and would like to know how long it will take until my account is credited?

Once the returned item is received and processed by our warehouse, it typically takes between 2-10 business days for your credit card to be refunded, depending on your credit card

Will I be charged for shipping when returning an item?

No. Returns are always FREE within Canada.

Will you ship to international countries?

Yes! We ship internationally. Please review out Shipping section for more information.

Can I get my order shipped to a PO Box?

Yes, we are able to deliver to PO Box addresses.

Will I have to sign for my package or can I request to have it left at the door?

Orders do not need to be signed for so you can request to have it left at the door!

Have more Questions?

E-mail us at or give us a call at 1-855-4AROMA5


Online Privacy Policy & Terms of Use

It is important to us to protect your privacy and respect the confidentiality of our existing, former and potential clients’ personal information, whether over the Internet, on the telephone or at our offices. This online privacy policy sets out our practices regarding the collection, use and disclosure of personal information from visitors to this website. By using or accessing this website you signify your acknowledgment and assent to this privacy policy. If you do not agree to this policy, please do not use this website. We can revise this policy at any time by updating this posting, and your use after such change signifies your acceptance of the changed terms. Please check these terms of use periodically for changes.

This online privacy policy will answer your questions about the information we collect when you visit our website, our practices regarding collection, use and disclosure of personal information generally.

You can visit this website at any time without revealing your identity or any information about yourself. When you move from page to page within our website, we learn which pages that you visit, what content you download, and the addresses of websites that you have visited immediately prior to our website. We use cookies to track your visits within our site. A cookie is a small file containing certain pieces of information that a website creates when you visit the site. It can track how and when you use a site, which site you visited immediately before, and it can store that information about you. While we record certain statistical information, it is measured only in aggregate – no specific information about you, personally, will be kept or used unless you specifically provide such information to us. We use the information we collect to keep track of the frequency of visits to our website and specific sections of our website. This data assists us to provide the most relevant information on our website and improve access to information. We use information about the site you visited immediately prior to our site to assess the viability of links to our site that we have created on third party sites. These cookies are not written onto your hard drive and once you leave the website, the originator of the cookie no longer has the information that was contained on it.

We will share your personal information only with our affiliates, agents, representatives and trusted service providers and contractors for limited purposes including offering certain products and services, communicating to clients and potential clients, and improving the our website’s content and access.

When you contact us by e-mail or when you ask us to respond to you by e-mail, we learn your e-mail address and any information you have included in the e-mail. In order to receive certain additional information about us, we may collect from you certain information such as your name, mailing address, e-mail address and phone number. We use your information to respond to your requests and questions. We also may add your information to our mailing list and, from time to time, we may send you information on products and services that we believe may be of interest to you.

We will keep your personal information only as long as necessary or relevant for the purposes identified above.

We do not provide any of the personal information we collect on this website to any third parties for any reason other than to fulfill your request for information and to distribute information to you for the purposes identified above. We will not sell your e-mail address to anyone outside of us.

We have procedures to safeguard, secure and keep confidential the personal information we collect in order to prevent unauthorized access, ensure appropriate use, and maintain accuracy of information of information. We use our best effort and reasonable industry standard technology to ensure the security and confidentiality of the personal information that you submit to us.

E-mail sent over the Internet is generally unencrypted. We recommend that you use caution when forwarding email messages to us and that you do not include confidential information in those messages.

Since the security of data transmission over the Internet cannot be guaranteed, we do not represent, warrant or guarantee that personal information will be protected against loss, misuse or alteration and we do not accept any liability for personal information submitted to us, nor for our or third parties’ use or misuse of personal information.

By providing us with your personal information, you are consenting to its collection, use and disclosure as provided for in this privacy policy. If you wish to ensure the personal information that you have provided to us is complete and accurate or if you wish to discuss or withdraw your consent to our collection and use of your personal information, please do not hesitate to contact us.

If you have any questions about us, our products and services or our privacy policy, please contact Aromachology.